Showtimes & Tickets
How Long Will a Movie Play at my Theater?
Our "bookings" (contract with film companies) are for one week only. Then, depending on how well a film performs, we will determine if it will "hold over" another week. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon.
In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Student discounts are not available online, and are only valid for full time college students, staff and faculty. Discounts apply to general admission tickets only.
Some of our theaters offer military discounts. Please check your local theater under the Ticket Pricing tab. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online).
Ages for Children / Senior Pricing
Child tickets are for ages 2-12 . Senior prices vary by theater. Please visit your local theater's page for specific ticket pricing.
Rated R Policy
Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Paragon follows the MPAA guidelines for rated R movies which states:
1. Guests must be of 17 years of age to purchase a ticket.
2. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older.
Parents are urged to learn more about the film before taking their children to see it. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. For more information on this policy, please visit www.mpaa.org.
Paragon Theaters is proud to be a partner of Fandango. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)-857-5191 and they can help resolve your issue. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Please click here for further details on how to use your Fandango gift card.
It does vary by location, but we do have assistive listening devices that can help patrons who are hard of hearing. Please call your local theater directly for more specific information. Unfortunately, at this time we do not have any close captioning systems but are currently investigating possible solutions.
Purchasing Movie Tickets Online / Email Confirmations
When you purchase tickets online, you will receive a ticket confirmation email. Make sure to check your spam folder if you do not receive your confirmation in a timely manner. For online ticket purchases, you must present the credit card you used as well as your confirmation number in order to retrieve your tickets at the box office.
Please note that there is a maximum of six tickets per online order. Should you wish to purchase more than six tickets at a time, please place separate orders.
Accidental Order? Purchased Tickets for Wrong Theater?
If you need to cancel your ticket order, you may do so up to one hour prior to movie showtime. After that, tickets are considered final sale. In order to cancel your order, please refer to the instructions at the bottom of your ticket confirmation email. Please note that the $1 online convenience charge is not refundable. Please allow 10 business days for a credit to be seen on your statement. While we process the refund request immediately, some banks take as long as 10 days to process the refund on their end.
Why Isn't a Certain Movie Playing at My Local Paragon Theater?
In certain markets, film studios sometimes allocate films among theaters in that area. For example, one theater might receive one film to play, another theater might receive another. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. This happens mostly at our Village 12 and Pavilion (Naples) theater. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters.
Special Offers and Promotions
Paragon Theaters sometimes offers special deals and promotions. Please note that while the "promotional value" of the offer has an expiration date, the "face value" of the voucher will always be honored. Please contact your local theater with any questions about specific promotions. Special offers and promotions must be redeemed at the box office - they cannot be utilized online.
Diamond Rewards Loyalty Program
We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Diamond Rewards cards are free and available at any Paragon Theater. Please pick one up at your local theater. Once you have it, go online to activate your card to start earning points for every purchase at Paragon Theaters. Please visit our Diamond Rewards page for more information and to activate your card by clicking here.
Tell Me About Earning a FREE Movie Ticket on my Birthday
That's right - all registered Diamond Rewards members earn a free ticket on their birthday. Please ensure that your valid email is registered - and on your birthday, you will receive an email notifying you about your free ticket. You must present your Diamond Rewards card at the box office in order to redeem your free birthday ticket. Your free birthday ticket expires 30 days after your birthday.
What is considered a "Holiday" in terms of exclusions for discounts on ticket pricing?
The following are considered holidays: New Year’s Day; Birthday of Martin Luther King, Jr.; President's Day; Memorial Day; Independence Day; Columbus Day; Labor Day; Thanksgiving Day; and Christmas Day.
Is Your Popcorn Gluten Free?
We use Orville Redenbacher popcorn kernels from ConAgra. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed.
We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free.
Gift cards can be purchased at all or our theater locations or online by clicking here. Gift cards are sold online in increments of $25, $50 and $100. Online orders placed by Noon EST will be shipped within two business days. You may select from a range of shipping options including USPS and UPS. Gift card orders cannot be delivered to PO Boxes. Gift cards also can be purchased at any theater in increments of $5 starting at $10. Please note that gift cards and Diamond Reward loyalty cards are one and the same - so don't forget to register your card by clicking here to start earning valuable reward points!
Please Elaborate on the Premier Reserved Seating Option at Paragon Grove in Coconut Grove, Miami.
The Premier VIP Reserved seating section features four renovated auditoriums with luxurious oversized leather dine-in movie seats in an elegantly designed space. The swivel tray tables allow ample room to enjoy tasty items from the chef-created menu at The Lot Bar & Lounge. Reserve and select your seats online and then conveniently place your food and drink order in The Lot Bar & Lounge on your way to your auditorium. You will be given a beeper so that you know when your order is ready for pick-up. Delicious food, innovative drinks, top notch film technology -- enjoy Miami's only Premier Moviegoing Experience.
What is the Parking Situation at Paragon Grove?
Parking in the CocoWalk garage is just $2 for up to four hours with validation (anything over four hours is a flat fee of $8). Please present your parking ticket stub at the box office or at guest services inside for validation.
Can you please describe the Club Level viewing experience at Paragon Odyssey 15? Are alcoholic beverages purchased from the Mezz Bistro Lounge allowed to be brought into the theater?
Club Level VIP Seats- The are two auditoriums at Odyssey with Club Level VIP seats ... they include extra roomy, leather, reservable seats located at the last four rows of the auditorium. The entrance for Club Level VIP seating is through the Club Level of the Mezz Bistro Lounge, now serving small plates with a grab and go window. Guests select a specific seat when purchasing a ticket. Guests may bring food into the theater from the Mezz to enjoy during the movie. Club Level VIP seats are reserved for guests 21 and older at certain times. We allow alcohol in the Club Level auditoriums when we open the bar for service - after 3 PM. We apologize but we cannot allow the alcohol into the auditoriums before then. Please click here for more details.
Group Ticket Sales
Paragon Theaters offers discounted pricing for large groups of 50 and up. Please click here for more information and contact your local theater directly to purchase group tickets. Group tickets cannot be purchased online.
Parties and Events
Please contact your local Paragon Theater directly to arrange a group outing or event. We can accommodate small private groups (birthday parties, camp outings, etc.), as well as private movie screenings and larger corporate events. Click here to request more information.
What is the Dress Code at Paragon Village 12
The Paragon Village 12 dress code bans hats, jerseys, athletic wear, ripped jeans, shorts or pants below the waist, and baggy clothing. Jeans are permissible so long as they do not have holes or rips in them. Likewise, T-shirts are OK as long as they are not sleeveless (for men) or cut off.
Please click here to find out about becoming a Paragon Theaters employee and apply today!
Charity Donation Requests
Please click here for more information on Paragon Theaters donation policy and to submit a donation request. You will need your charity's Tax ID number in order to complete the form. Donation requests must be submitted at least 8 weeks before an event.